Refund policy

Return Policy

At Cure Lith, we want you to be completely satisfied with the construction and performance of your light therapy devices. If an item does not suit your space or wellness routine, we offer a comprehensive return window. Due to direct skin contact, optical diode hygiene, and bio-photonic safety standards, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The red light panel, flexible belt wrap, cold laser torch, or oral light wand must be completely unopened, unused against skin, unpowered, and in its original, factory-sealed condition.
  • Personal Care Hygiene & Sanitary Safety Standards: For public sanitary and health reasons, flexible body wraps, oral wands, and wearable light belts cannot be returned if the inner protective packaging, hygiene seals, or lens covers have been opened, peeled, or applied to bare skin. We strictly cannot accept units showing body sebum, skin oils, perspiration residue, or surface scratches.
  • All original packaging, molded protective foam corner blocks, opaque protective safety goggles, door-hanging kits, AC power cords, and printed instructional manuals must remain fully intact within the box.
  • Items showing signs of handling wear, scuffed optical lenses, bent panel frames, unraveled cables, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the high value and sensitive optical diode glass of light therapy hardware, we recommend using a trackable shipping service and purchasing parcel insurance, as Cure Lith cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@curelith.store within 30 days of delivery. Please include your order number, device model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized shock-proof packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a panel size, light wrap model, or delivery address), contact us immediately at support@curelith.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our optical hardware inspection team will examine each item to verify compliance with our return conditions (intact factory security seals, pristine unpowered condition, spotless unscratched lenses, intact safety goggles, and complete original packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@curelith.store for further assistance.